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Hotel Technology Conference 2025: Indianapolis Report Reveals Industry’s Bold Leap Backward

Guest Experience, Hotels, Restaurants, Travel Tips / Leave a Comment

LOTEC 2025 in Indianapolis showcased hospitality’s strangest trends: hotels abandoning cloud computing for basement servers, collecting massive guest data but never using it, and slapping “AI” labels on basic Excel macros. Plus, guilt-tipping technology makes payment terminals weep when guests don’t tip housekeeping staff.

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Fashionable young woman in sunglasses using an ATM, showcasing urban style.

Tech-Forward Hotel Brands Battle Epidemic of Guests Confusing Self-Service Kiosks for ATMs

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Tech-savvy hotels’ sleek self-service kiosks are being mistaken for ATMs by confused guests who insert debit cards, enter PINs, and request cash withdrawals. Hotels report incidents of guests trying to withdraw money from check-in terminals, prompting desperate signage reading “This is NOT an ATM” to minimize the widespread confusion.

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