In an exclusive preview, HFN accessed a major hotel chain’s new advertising platform that uses AI to predict guest preferences down to favorite scents and pet peeves. The unnamed company plans to monetize every digital touchpoint, from card swipes to kiosk check-ins, because apparently no pixel should go un-monetized.
“I know exactly what you want based on your haircut and facial hair,” explains hotel front desk agent Jessica Chen. “Clean fade with well-groomed beard? Corner suite. Overgrown man-bun with patchy facial hair? You’re lucky if I don’t accidentally put you next to the elevator shaft.”
Des Moines hospitality chain unveils $200 million “World’s Most Accessible Resort” featuring no stairs, only gentle hills; oversized TV remotes; doorways wider than airplane hangars; and furniture resembling padded playground equipment. The ultra-defensive design eliminates all sharp edges and potential hazards, creating what guests describe as vacationing inside a liability attorney’s fever dream.
Ultra-Safe Iowa Resort Eliminates All Potential Hazards After Decades of Lawsuits Read More »
A resourceful extended stay hotel guest turned entrepreneur by subletting his suite on a vacation rental platform to avoid cancellation fees. The secondary guest was thrilled with the unexpected amenities—daily housekeeping, front desk service, and complimentary breakfast—that typical vacation rentals don’t offer.
St. Thomas luxury resorts shock the hospitality industry by introducing alarm clocks that actually work. The revolutionary “Operation Early Bird” pilot program has led to unprecedented on-time checkouts, overwhelmed breakfast staff, and industry-wide controversy over whether guests should be expected to wake up during their vacation stays.
St. Thomas Resorts Pilot Revolutionary Alarm Clock Program That Actually Wakes Guests Up Read More »
StayMore™ hotels launched SmileCheck™ facial recognition technology that judges guests’ emotions and adjusts loyalty rewards accordingly. The surveillance system scans 750 micro-expressions in three seconds, penalizing frowns and rewarding performative happiness. Guests now earn points for masking disgust at overpriced Wi-Fi and feigning joy during three-hour room delays.
Facial Recognition, Emotional Detection, and the Loyalty Program That Judges Your Soul Read More »
Lustre Hotels & Resorts eliminated all employee wages, forcing staff from housekeepers to bartenders to survive solely on guest tips. The “Gratitude Economy Initiative” spans 34 luxury properties, despite employee fears and legal challenges. Workers now depend entirely on voluntary gratuities through a digital app while management calls it “liberating innovation.”
“All In On Tips”: Hotel Chain’s Bold New Pay Experiment Sparks Controversy Read More »
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