Guest Experience

AI-generated rendering of Iowa resort

Ultra-Safe Iowa Resort Eliminates All Potential Hazards After Decades of Lawsuits

Guest Experience, Hotels, Restaurants / Leave a Comment

Des Moines hospitality chain unveils $200 million “World’s Most Accessible Resort” featuring no stairs, only gentle hills; oversized TV remotes; doorways wider than airplane hangars; and furniture resembling padded playground equipment. The ultra-defensive design eliminates all sharp edges and potential hazards, creating what guests describe as vacationing inside a liability attorney’s fever dream.

Ultra-Safe Iowa Resort Eliminates All Potential Hazards After Decades of Lawsuits Read More »

A woman interacts with a robotic arm holding a flower, symbolizing human-technology harmony.

Fast Food Chain Discovers Customers Prefer Robot Service Over “Overly Efficient” Human Staff

Guest Experience, Restaurants / Leave a Comment

Fast food customers are demanding more robot service, complaining that human staff are too distracted by profit margins and energy costs. Guests believe robots offer more genuine care since they’re programmed with one mission: customer satisfaction, not quarterly earnings targets.

Fast Food Chain Discovers Customers Prefer Robot Service Over “Overly Efficient” Human Staff Read More »

Woman feeling stressed while working on a laptop, using smartphone and smartwatch at a desk.

EXCLUSIVE: Hotel WiFi Login Pages Exposed as Elaborate Industry Hoax—Guests Have Been Suffering for Nothing

Guest Experience, Hotels, Restaurants / Leave a Comment

A bombshell investigation reveals hotel WiFi captive portals serve no legitimate purpose, exposing a years-long deception by lobbyists and marketing firms. As the hospitality industry grapples with removing these unnecessary digital barriers, experts warn that functional internet access could create new problems for guest engagement and network infrastructure.

EXCLUSIVE: Hotel WiFi Login Pages Exposed as Elaborate Industry Hoax—Guests Have Been Suffering for Nothing Read More »

Relaxing tropical poolside scene with palm trees, gazebo, and clear blue water at a luxury resort.

Global Hotel Giant Splits Off Pool Division; Promises ‘Unprecedented’ Aquatic Experiences

Guest Experience, Hotels / Leave a Comment

Globetrotter Hotels spins off its pool division, Aqua-Nirvana Inc., promising revolutionary poolside experiences under the leadership of a former putt-putt and bowling alley CEO. Expect drone shows, AR slides, and personalized waves – the future of aquatic recreation is here!

Global Hotel Giant Splits Off Pool Division; Promises ‘Unprecedented’ Aquatic Experiences Read More »

Close-up of a conference directional sign indoors, guiding participants.

Hotel Technology Conference 2025: Indianapolis Report Reveals Industry’s Bold Leap Backward

Guest Experience, Hotels, Restaurants, Travel Tips / Leave a Comment

LOTEC 2025 in Indianapolis showcased hospitality’s strangest trends: hotels abandoning cloud computing for basement servers, collecting massive guest data but never using it, and slapping “AI” labels on basic Excel macros. Plus, guilt-tipping technology makes payment terminals weep when guests don’t tip housekeeping staff.

Hotel Technology Conference 2025: Indianapolis Report Reveals Industry’s Bold Leap Backward Read More »

St. Thomas Resorts Pilot Revolutionary Alarm Clock Program That Actually Wakes Guests Up

Guest Experience, Hotels / Leave a Comment

St. Thomas luxury resorts shock the hospitality industry by introducing alarm clocks that actually work. The revolutionary “Operation Early Bird” pilot program has led to unprecedented on-time checkouts, overwhelmed breakfast staff, and industry-wide controversy over whether guests should be expected to wake up during their vacation stays.

St. Thomas Resorts Pilot Revolutionary Alarm Clock Program That Actually Wakes Guests Up Read More »

Women enjoying a cozy night with neon lights, laughter, and relaxation.

Community Loft Hotels’ Digital Party Line: A Hospitality Revolution (or Just a Very Loud Mistake)?

Guest Experience, Hotels / Leave a Comment

Community Loft Hotels’ revolutionary switch from PBX to a digital party line promises to redefine hotel management, guest experience, and customer service. Expect a cacophony of conversations, innovative revenue management strategies, and possibly a new amenity fee for earplugs. Is this a boutique hotel trend or a complete disaster? Read on to find out!

Community Loft Hotels’ Digital Party Line: A Hospitality Revolution (or Just a Very Loud Mistake)? Read More »

Fashionable young woman in sunglasses using an ATM, showcasing urban style.

Tech-Forward Hotel Brands Battle Epidemic of Guests Confusing Self-Service Kiosks for ATMs

Guest Experience, Hotels / Leave a Comment

Tech-savvy hotels’ sleek self-service kiosks are being mistaken for ATMs by confused guests who insert debit cards, enter PINs, and request cash withdrawals. Hotels report incidents of guests trying to withdraw money from check-in terminals, prompting desperate signage reading “This is NOT an ATM” to minimize the widespread confusion.

Tech-Forward Hotel Brands Battle Epidemic of Guests Confusing Self-Service Kiosks for ATMs Read More »

Hospitality FN hosts ultra-luxurious “FN After Dark” for select readers

Guest Experience, Hotels, Loyalty, Restaurants / Leave a Comment

INDIANAPOLIS, IN — Hospitality FN is rumored to host our most exclusive reader event yet: the invitation-only “FN After Dark” soirée coinciding with an upcoming hotel tradeshow in a few months. This ultra-luxe evening experience, limited to just 100 confirmed guests, promises to be the hospitality industry’s most talked-about gathering of 2025. Our carefully curated

Hospitality FN hosts ultra-luxurious “FN After Dark” for select readers Read More »