Fast food customers are demanding more robot service, complaining that human staff are too distracted by profit margins and energy costs. Guests believe robots offer more genuine care since they’re programmed with one mission: customer satisfaction, not quarterly earnings targets.
A casino lost $1.4 million due to a software glitch, a known issue released despite the risk. Miraculously, a senior citizen group playing nickel slots recouped the losses within minutes, highlighting both the unpredictable nature of tech and the enduring power of grandma’s luck.
Casino Glitch Costs $1.4 Million, Then Senior Citizens Save the Day Read More »
A bombshell investigation reveals hotel WiFi captive portals serve no legitimate purpose, exposing a years-long deception by lobbyists and marketing firms. As the hospitality industry grapples with removing these unnecessary digital barriers, experts warn that functional internet access could create new problems for guest engagement and network infrastructure.
Globetrotter Hotels spins off its pool division, Aqua-Nirvana Inc., promising revolutionary poolside experiences under the leadership of a former putt-putt and bowling alley CEO. Expect drone shows, AR slides, and personalized waves – the future of aquatic recreation is here!
LOTEC 2025 in Indianapolis showcased hospitality’s strangest trends: hotels abandoning cloud computing for basement servers, collecting massive guest data but never using it, and slapping “AI” labels on basic Excel macros. Plus, guilt-tipping technology makes payment terminals weep when guests don’t tip housekeeping staff.
St. Thomas luxury resorts shock the hospitality industry by introducing alarm clocks that actually work. The revolutionary “Operation Early Bird” pilot program has led to unprecedented on-time checkouts, overwhelmed breakfast staff, and industry-wide controversy over whether guests should be expected to wake up during their vacation stays.
St. Thomas Resorts Pilot Revolutionary Alarm Clock Program That Actually Wakes Guests Up Read More »
Community Loft Hotels’ revolutionary switch from PBX to a digital party line promises to redefine hotel management, guest experience, and customer service. Expect a cacophony of conversations, innovative revenue management strategies, and possibly a new amenity fee for earplugs. Is this a boutique hotel trend or a complete disaster? Read on to find out!
Tech-savvy hotels’ sleek self-service kiosks are being mistaken for ATMs by confused guests who insert debit cards, enter PINs, and request cash withdrawals. Hotels report incidents of guests trying to withdraw money from check-in terminals, prompting desperate signage reading “This is NOT an ATM” to minimize the widespread confusion.
INDIANAPOLIS, IN — Hospitality FN is rumored to host our most exclusive reader event yet: the invitation-only “FN After Dark” soirée coinciding with an upcoming hotel tradeshow in a few months. This ultra-luxe evening experience, limited to just 100 confirmed guests, promises to be the hospitality industry’s most talked-about gathering of 2025. Our carefully curated
Hospitality FN hosts ultra-luxurious “FN After Dark” for select readers Read More »
Urban Pod Network launches “Vertical Rest System” enabling hostel guests to sleep standing upright against wall panels, tripling occupancy rates. “Traditional horizontal sleeping is an inefficient use of valuable real estate,” explains their Chief Space Optimization Officer. Rates start at $39 per night with mandatory balance assessments required.
Hostel Pioneers “Vertical Sleeping” Concept to Maximize Capacity Read More »
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