Guest Experience

Luxury hotel group Majestic Retreats has unveiled its “Self-Service Five-Star Experience,” where guests paying $899 per night make their own beds and clean their bathrooms. “We’re not cutting corners, we’re empowering guests,” explained CEO Wellington. “What’s more authentic than scrubbing your own toilet?”

Urban Oasis Collection eliminates complimentary breakfast buffets for an “experiential morning culinary adventure” where guests use mobile app-based maps to find food hidden throughout hotels. “Nothing creates a lasting memory quite like hunting for coffee while severely under-caffeinated,” explains their Director of Guest Engagement.