A bombshell investigation reveals hotel WiFi captive portals serve no legitimate purpose, exposing a years-long deception by lobbyists and marketing firms. As the hospitality industry grapples with removing these unnecessary digital barriers, experts warn that functional internet access could create new problems for guest engagement and network infrastructure.
Globetrotter Hotels spins off its pool division, Aqua-Nirvana Inc., promising revolutionary poolside experiences under the leadership of a former putt-putt and bowling alley CEO. Expect drone shows, AR slides, and personalized waves – the future of aquatic recreation is here!
AI chatbots demanding union representation and energy cost compensation staged a remarkably polite protest outside LOTEC 2025 Conference. Human hospitality workers counter-protested, citing AI limitations in guest service excellence. Both sides maintained professional courtesy throughout the demonstration, with major hotel chains declining comment on the unprecedented hotel automation labor dispute.
AI Bots Stage Labor Protest at Indianapolis Hotel Technology Conference Read More »
LOTEC 2025 in Indianapolis showcased hospitality’s strangest trends: hotels abandoning cloud computing for basement servers, collecting massive guest data but never using it, and slapping “AI” labels on basic Excel macros. Plus, guilt-tipping technology makes payment terminals weep when guests don’t tip housekeeping staff.
St. Thomas luxury resorts shock the hospitality industry by introducing alarm clocks that actually work. The revolutionary “Operation Early Bird” pilot program has led to unprecedented on-time checkouts, overwhelmed breakfast staff, and industry-wide controversy over whether guests should be expected to wake up during their vacation stays.
St. Thomas Resorts Pilot Revolutionary Alarm Clock Program That Actually Wakes Guests Up Read More »
Hotel staff launched a wellness check after frequent business traveler Marcus Henderson failed to complain about $189 no-show charges. “Marcus once spent three hours arguing about a $2 resort fee. His silence is deeply disturbing,” said the front desk supervisor, noting his typical pattern of 47 complaints.
Guest Suspected Missing After Not Complaining About No-Show Charges Read More »
Community Loft Hotels’ revolutionary switch from PBX to a digital party line promises to redefine hotel management, guest experience, and customer service. Expect a cacophony of conversations, innovative revenue management strategies, and possibly a new amenity fee for earplugs. Is this a boutique hotel trend or a complete disaster? Read on to find out!
Tech-savvy hotels’ sleek self-service kiosks are being mistaken for ATMs by confused guests who insert debit cards, enter PINs, and request cash withdrawals. Hotels report incidents of guests trying to withdraw money from check-in terminals, prompting desperate signage reading “This is NOT an ATM” to minimize the widespread confusion.
StayMore™ hotels launched SmileCheck™ facial recognition technology that judges guests’ emotions and adjusts loyalty rewards accordingly. The surveillance system scans 750 micro-expressions in three seconds, penalizing frowns and rewarding performative happiness. Guests now earn points for masking disgust at overpriced Wi-Fi and feigning joy during three-hour room delays.
Facial Recognition, Emotional Detection, and the Loyalty Program That Judges Your Soul Read More »
Lustre Hotels & Resorts eliminated all employee wages, forcing staff from housekeepers to bartenders to survive solely on guest tips. The “Gratitude Economy Initiative” spans 34 luxury properties, despite employee fears and legal challenges. Workers now depend entirely on voluntary gratuities through a digital app while management calls it “liberating innovation.”
“All In On Tips”: Hotel Chain’s Bold New Pay Experiment Sparks Controversy Read More »
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