Community Loft Hotels’ revolutionary switch from PBX to a digital party line promises to redefine hotel management, guest experience, and customer service. Expect a cacophony of conversations, innovative revenue management strategies, and possibly a new amenity fee for earplugs. Is this a boutique hotel trend or a complete disaster? Read on to find out!
Tech-savvy hotels’ sleek self-service kiosks are being mistaken for ATMs by confused guests who insert debit cards, enter PINs, and request cash withdrawals. Hotels report incidents of guests trying to withdraw money from check-in terminals, prompting desperate signage reading “This is NOT an ATM” to minimize the widespread confusion.
StayMore™ hotels launched SmileCheck™ facial recognition technology that judges guests’ emotions and adjusts loyalty rewards accordingly. The surveillance system scans 750 micro-expressions in three seconds, penalizing frowns and rewarding performative happiness. Guests now earn points for masking disgust at overpriced Wi-Fi and feigning joy during three-hour room delays.
Facial Recognition, Emotional Detection, and the Loyalty Program That Judges Your Soul Read More »
Lustre Hotels & Resorts eliminated all employee wages, forcing staff from housekeepers to bartenders to survive solely on guest tips. The “Gratitude Economy Initiative” spans 34 luxury properties, despite employee fears and legal challenges. Workers now depend entirely on voluntary gratuities through a digital app while management calls it “liberating innovation.”
“All In On Tips”: Hotel Chain’s Bold New Pay Experiment Sparks Controversy Read More »
INDIANAPOLIS, IN — Hospitality FN is rumored to host our most exclusive reader event yet: the invitation-only “FN After Dark” soirée coinciding with an upcoming hotel tradeshow in a few months. This ultra-luxe evening experience, limited to just 100 confirmed guests, promises to be the hospitality industry’s most talked-about gathering of 2025. Our carefully curated
Hospitality FN hosts ultra-luxurious “FN After Dark” for select readers Read More »
Amecks partners with 90s hip-hop artist Freak Nasty to promote EMV chip card adoption through a campaign called “EMV: Just Dip It.” The updated lyrics encourage cardholders to insert rather than swipe cards, featuring gems like “Put your card down, flip it and dip it.”
Amecks Teams Up with Freak Nasty to Launch “Da Dip” Campaign for EMV Awareness Read More »
SILICON VALLEY, CA — Leading luxury hospitality group Zenith Resorts has unveiled its controversial “StyleSense AI” virtual concierge, the hospitality industry’s first artificial intelligence system specifically programmed to evaluate and comment on guests’ fashion choices. The cutting-edge hotel technology, developed in partnership with a prominent Silicon Valley tech firm known for facial recognition software, scans
New Hotel AI Concierge Programmed to Judge Guests’ Outfit Choices Read More »
Luxury hotel group Majestic Retreats has unveiled its “Self-Service Five-Star Experience,” where guests paying $899 per night make their own beds and clean their bathrooms. “We’re not cutting corners, we’re empowering guests,” explained CEO Wellington. “What’s more authentic than scrubbing your own toilet?”
Luxury Hotel Chain Introduces “Self-Service Five-Star Experience” After Staff Shortage Read More »
After a multi-year absence that sparked industry speculation, Hospitality FN returns with global contributors and new ownership. Management remains deliberately vague about their disappearance, citing only “extensive market research” and an “extended field research sabbatical” that possibly “got out of hand” in Monaco.
Urban Oasis Collection eliminates complimentary breakfast buffets for an “experiential morning culinary adventure” where guests use mobile app-based maps to find food hidden throughout hotels. “Nothing creates a lasting memory quite like hunting for coffee while severely under-caffeinated,” explains their Director of Guest Engagement.
Boutique Hotel Chain Replaces Complimentary Breakfast with ‘Breakfast Scavenger Hunt Read More »