“I know exactly what you want based on your haircut and facial hair,” explains hotel front desk agent Jessica Chen. “Clean fade with well-groomed beard? Corner suite. Overgrown man-bun with patchy facial hair? You’re lucky if I don’t accidentally put you next to the elevator shaft.”
Your Quadruple Diamond Titanium Unobtainium Elite status? You’re still getting the room next to the ice machine if I’m having a bad hair day. The real hotel upgrade algorithm is powered by my caffeine levels and whether the last guest accused me of personally ruining their marriage.
Dear Front Desk: How Do I Actually Get Hotel Room Upgrades? Read More »
LOTEC 2025 in Indianapolis showcased hospitality’s strangest trends: hotels abandoning cloud computing for basement servers, collecting massive guest data but never using it, and slapping “AI” labels on basic Excel macros. Plus, guilt-tipping technology makes payment terminals weep when guests don’t tip housekeeping staff.
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